Shipping and Handling

Shipping & Handling:

Order placed before 9 a.m. PST (Pacific Standard Time), Monday to Friday, will be processed in 3 to 5 business days after the payment authorization is completed. 

Shipping charges will be determined based on merchandises’ total shipping weight.

Ship day will be determined subject to order size, product availability, and production time. 

Shipping is only available in United States and Provinces of Alberta, B.C., Ontario and Quebec in Canada only.  

Free ground shipping for order $65+ (after discount applied) is good for domestic - U.S. address only.

 

Shipp Method: USPS First Class or Priority Mail Service unless it is specified.

Shipping Time: 3 to 8 business days from the date of shipping, or up to 10 business days during the holiday seasons (delivery date is subject to state-to-state and/or determined by method of delivery as requested).

 

Due to COVID-19, orders may experience temporary delivery delays which are subject to carriers' current delivery schedule change nationwide.  We apologize for any inconvenience this may cause and appreciate your understanding.  We are committed to delivering your orders in a safe and timely manner.

 

Order Tracking:
A confirmation number and email will be sent to you when an order is placed at nelsonjhaircare.com. Please refer the assigned confirmation number on all of your correspondence for all of your inquiry. You can inquire your order status by sending email to orders@nelsonjhaircare.com; or log in your account to check your order status online.

Back orders & Out of Stock:
If you request items are back ordered or out of stock, we will send you an email for order update.

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