Shipping and Handling

Shipping & Handling:

Order placed before 9 a.m. PST (Pacific Standard Time), Monday to Friday, will be processed in 3 to 5 business days after the payment authorization is completed.

Shipping charges will be determined based on merchandises’ total shipping weight.

Ship day will be determined subject to order size, product availability, and production time.

Shipping is only available in United States and Canada (selected provinces) address only. NO International shipment is available at the moment.

Shipping Method: USPS First Class or Priority Mail Service unless it is specified.

Shipping Time: 3 to 8 business days from the date of shipping, or up to 10 business days during the holiday seasons (delivery date is subject to state-to-state and/or determined by method of delivery as requested).

Order Tracking:
A confirmation number and email will be sent to you when an order is placed at nelsonjhaircare.com. Please refer the assigned confirmation number on all of your correspondence for all of your inquiry. You can inquire your order status by sending email to orders@nelsonjhaircare.com; or log in your account to check your order status online.

Back orders & Out of Stock:
If you request items are back ordered or out of stock, we will send you an email for order update.

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